What happened to my old account now that you have a new website?

On our new website, we use a new backend system, which unfortunately meant that we couldn't transfer the old user accounts. But don't worry! If you create a new account with the same email address you used before, we can still keep track of your bookings using the old system. This means you keep your place in line for upcoming releases, and we can contact you when your pre-ordered products are ready for pickup.

If you had a wishlist on the old site and would like a copy of it, just send us an email at butiken@dragonslair.se and we'll send it to you. Then you can easily add the same products to your new wishlist. 

Are there any gaming groups or events for beginners?

Yes, we have regular gaming sessions and events for all levels, including beginners. It's an excellent way to get to know new games and people. Check our event calendar on the website or ask us in the store for more information. Most of our events take place in our gaming premises at Kungsholmstorg 8.

Can I trade in or sell my old games with you?

No, we do not buy used board games. We instead recommend using buy and sell groups on Facebook or Tradera.

Can I trade in or sell my old game cards with you?

Yes, we buy used Magic the Gathering cards. If you click on loose cards above, you can see which cards we buy and at what price! We do not buy cards from other collectible card games (Pokémon, Yu-Gi-Oh! etc.), but recommend coming to our gaming sessions and talking to active volunteers for tips on selling these cards.

How do your shipping and delivery work?

We offer fast and secure shipping throughout Sweden, Denmark, and Finland. Shipping costs depend on the size of the order and the country to which the package is to be sent. Delivery time is usually 1-3 business days. You can find more information on our shipping page.

What payment methods do you accept?

We accept most payment methods, including card payment (Visa, MasterCard), Swish, and invoice for both individuals and businesses. Choose the option that suits you best at checkout.

What is your return policy?

If you are not satisfied with your purchase, you can return it within 30 days for a full refund for the product, provided the item is in new condition and the packaging is unopened. Contact our customer service to initiate a return and get more information about the process.

 How do I contact your customer service?

You can reach our customer service via phone or email. Here is a direct link to our contact form! 

Do you offer gift cards?

Yes, we offer gift cards that can be used both online and in-store. It's the perfect gift for gaming enthusiasts! You can purchase gift cards in various denominations directly on our website or in the store.

What are your opening hours?

We have two stores, one at Sveavägen 118 where we sell board games, role-playing games, and accessories for them, and one at Kungsholmstorg 8 where we sell collectible card games like Magic the Gathering, Pokémon, and Yu-Gi-Oh!, as well as accessories for them. The two stores have different opening hours, click on our About Us section to see the opening hours or scroll down a bit further on this page to see current opening hours!

Can I book a table to play games in the store?

Absolutely! We have several game tables that you can book to play with friends. Contact us to book a table or ask in the store for availability. We look forward to seeing you and your gaming group!