General
To shop online at the store at Dragon's Lair (Draknästet AB org.nr: 556631-9009), hereinafter referred to as the Store, you must be over 18 years old. When ordering online, a purchase agreement is made when your payment has been approved.
By submitting their order, the customer agrees that their name and personal data will be registered in our customer database. We never share your personal data with third parties. We reserve the right to sell out.
If you use another person's personal data without their consent, and this causes financial or other damage to the Store, this will be reported to the police.
Prices are stated in Swedish kronor (SEK) and include VAT. Shipping costs and any administrative fees may apply; see further information below. The Store reserves the right to correct any errors, such as price information, that may occur in the store.
For pre-orders or orders of items not in stock, the Store may adjust the selling price if the new purchase price differs by more than 10% from the original price. In cases where the selling price changes, the customer shall be notified and has the right to cancel the order.
We only ship goods as packages or letters within Sweden's borders. Goods to Denmark and Finland are sent as packages or, in some cases, as parcel letters.
Payment Options
Direct payment with card, Swish & Google Pay
The Store uses Kustom Checkout to handle your purchase in our store. Kustom Checkout is an independent checkout solution provided by Kustom AB, through which payment methods and delivery options are made available.
Kustom is not a bank and does not process payments directly; Kustom provides the interface and logic that displays the available payment methods.
When you use the checkout to complete your purchase, you will be offered various payment methods. These payment methods are provided by different payment service providers, depending on the payment method you choose when completing your purchase. For payment, you will be redirected to a payment service provider, such as [Klarna, Swish, MobilePay, Vipps, iDEAL, and Billie], where the purchase will be completed.
For a smooth shopping experience, Kustom Checkout includes automatic pre-filling of your details if you have saved them or previously entered them in Kustom Checkout.
Kustom will not perform any credit check, but this may be done by the payment method you have chosen to complete the purchase.
By clicking "Pay purchase" in the checkout, you accept our terms and conditions, Kustom's terms of use, and confirm that you have read Kustom's privacy notice.
More information on how Kustom handles your data and operates the checkout solution can be found in the Terms of Use and Privacy Policy. You can find them here.
All payments made via Kustom Checkout are fully encrypted and comply with European security requirements, including PSD2 and Strong Customer Authentication (SCA).
The amount is temporarily reserved when an order is placed, but the money is not debited from the account until we ship the products. In cases where an order takes longer than 30 days, the reservation will no longer be possible to complete, and the payment will need to be redone.
Invoice and Partial Payment
For those who do not wish to pay directly, we offer, through our partner Klarna, payment via Invoice or Partial Payment.
When you pay via Klarna, you shop safely and easily. You never have to provide your card details and always pay after you have received your goods.
In connection with a credit application, Klarna performs a credit check. However, this does NOT affect your creditworthiness and cannot be seen by anyone else. The collection and processing of your personal data and credit information are necessary for us to process your credit request.
Invoices for private individuals must be paid within 30 days, and corporate invoices within 30 days, calculated from the day the order is shipped from our warehouse. The invoice is dated and sent via email and must be paid via bankgiro.
For Klarna's terms and conditions for invoice purchases, click here!
With partial payment purchases, you decide how much you pay each month. In addition to always receiving your goods before you pay, you collect all your purchases on one account. This means a single invoice, regardless of the number of purchases.
In cases where an order takes longer than 30 days, invoicing will no longer be possible, and the payment will need to be redone.
On-site payment
You can, of course, order games and pick them up at one of our physical stores in Stockholm: Dragon's Lair, Kungsholmstorg 8 or Dragon's Lair, Sveavägen 118. Payment is then made on-site, and you can use card (we also accept Amex in the stores), Swish, and cash. Please note that your reservation is held for five days from the time of booking.
Authorities and Schools
We deliver to schools and authorities with e-invoicing. To process the invoice, we need a purchase order/requisition with the following information:
- Name of school/authority
- GLN-Code
- Org.nr
- Purchase order number
- Reference code
- Contact person
To process online purchase orders, you need to place an order and choose to pick it up in store. Then send a copy of the purchase order to butiken@dragonslair.se and state the order number in the email. To shop in store, it is sufficient to bring the purchase order.
Delivery and Shipping
-PostNord package-
To provide you with the best possible service, we use PostNord to transport your goods to your nearest pick-up point or to your mailbox. If you want to know where your package is during transit, you can go to PostNord's website and enter the reference number. You will find your reference number on your order confirmation. When the package has arrived, you will receive a notification, either via SMS or letter. We only ship goods as packages within Sweden, Finland, and Denmark. Within Sweden, smaller consignments can be sent via the parcel letter service.
-PostNord parcel locker-
You can choose to have your package delivered to the nearest PostNord parcel locker. PostNord will notify you which parcel locker is available for delivery. If the package is too large to be sent to a parcel locker, we will change it to a pick-up point.
Delivery Time
The Store's goal is to ship items we have in stock on the same day the order is received (applies to weekdays). Normal delivery time is therefore 1-3 business days after receipt of payment. Items that we do not have in stock, but which the Store normally stocks, can be pre-ordered and the delivery time is then 4-10 business days. Should there be a delay in shipment, the Store will contact the customer.
Delivery Method
The Store ships goods as packages or letters within Sweden, only as packages to Finland and Denmark. Currently, we cannot offer deliveries to other countries. We do not assume financial responsibility for any delays caused by the shipping company.
Shipping Fee
The Store applies a flat shipping rate of SEK 49 including VAT for packages within Sweden. Some larger products that do not fit in standard boxes may have a higher shipping fee of SEK 95. Postage for letters within Sweden is SEK 29 including VAT. Packages to Denmark and Finland have a shipping fee of SEK 140.
Incorrect Delivery
Should you, against all odds, receive an item you did not order, please contact our customer service at butiken@dragonslair.se, and we will assist with returning the item.
Transport Damage
If the customer discovers damage to the package, the customer must immediately report this to Postnord and file a damage claim. The Store recommends that the customer not pick up a damaged package, as the damage can no longer be referred to as transport damage once the package has been picked up. If the customer does not discover the damage until the package is opened, and the damage is of a nature that can be attributed to the transport company's handling, the customer must contact them and file a damage claim (within 7 days of receipt at the latest).
Security
General information about Right of Withdrawal/Open Purchase and Exchange Right
At the Store, you always have a 7-day open purchase and a 30-day exchange right, regardless of whether you shop in store or in the webshop. You can thus return the item within 7 days of receiving it and get back the amount you paid for the products. The item must be in an unchanged condition, i.e., product packaging must not be opened or damaged. The item must be returned in its original packaging or equivalent, and it is important that the item reaches us undamaged. The customer bears the shipping costs associated with this type of return.
For other terms and practical handling regarding returns, see the section on Return Handling below. The customer also has the option to return the item to the Store at Dragon's Lair; see further information below regarding Return Handling via physical store.
Open purchase and exchange right do not apply to used products (single cards) or loose boosters for collectible card games.
Cancellation
If the customer wishes to cancel a placed order, this must be done as soon as possible by contacting the Store at butiken@dragonslair.se. If the customer's order has already been dispatched, it is no longer possible to cancel the item(s), and the customer is therefore obliged to receive their order. If the customer then changes their mind about the purchase, the ordinary terms for Right of Withdrawal and Return Handling apply. The cancellation is valid from the moment the customer has received a confirmation of the cancellation from us at the Store.
Return handling via e-commerce
For returns to e-commerce, you must contact our customer service butiken@dragonslair.se within 7 days to receive a return number and possibly a return shipping label. Return of goods must always be substantiated with a purchase receipt. Any bank receipt (card slip) is not valid. It is your responsibility that the item reaches us in undamaged condition, which is important if you wish to return it in a way other than how it was delivered. Therefore, ensure that the item is well-packaged, preferably in its original packaging or equivalent.
For approved warranty cases and complaints, the Store covers all costs, including shipping. For Right of Withdrawal or Open Purchase, the customer pays for the return shipping. The customer also has the option to return the item to our physical store, see more info below.
The return is not approved until the Store has inspected the item. For an approved return, the amount will be refunded in the same way as payment was made; if payment was made by credit card, the same account number will be credited. For an approved right of withdrawal, we will refund the full purchase amount within 30 days. For a non-approved return, the item will be returned and shipping will be charged. Items returned without a valid return number will be returned to the customer and shipping will be charged.
Return handling via physical store
For a return to be accepted in store, the purchase must be substantiated with a purchase receipt. Any bank receipt (card slip) is not valid. However, there is no need to contact e-commerce customer service, nor is a return number or return slip required. The return is handled in the same way as if the purchase had been made in the physical store. Otherwise, the same conditions for approval of the return apply as above, i.e., the item must be returned in unchanged condition, i.e., unopened.
Exception: A package not collected from a pick-up point within 14 days is automatically returned. However, this return is not considered an exercise of the right of withdrawal. Items that arrive at our warehouse as a return without a valid return number will be returned and shipping will be charged.
Refund
The return is not approved until we have inspected the item. For an approved return, the amount will be refunded in the same way as payment was made. If payment was made by credit card, the same account number will be credited. Refunds are made as soon as an approved return has been received. For a non-approved return, the item will be returned and shipping will be charged.
Warranty and Complaints
At the Store, you naturally have a warranty on all items you purchase from us. It sometimes happens that games may be missing pieces or that something went wrong during manufacturing. We try to resolve such situations in the best possible way, primarily by sending replacement pieces.
Before returning the item, always consult our customer service, which you can reach at butiken@dragonslair.se, so that we can best remedy the defect. The Store's staff will primarily determine whether the defect is due to a faulty manufactured item or external damage after the item reached the customer.
You should never pay shipping or return costs if the error was caused by us. If the customer claims warranty and it turns out that the fault is due to external damage and therefore not covered by the warranty, the customer is responsible for any handling costs.
If there is a defect in the item, the Store has the right to rectify the defect within 2 months. If this is not done, the customer has the right to redelivery. This means that you can demand a new item as a replacement for the defective item. In the case of a correct complaint, you as a customer will be compensated for any shipping costs. Complaints must be received by us within a reasonable time.
Complaints made within 2 weeks of the purchase date are always considered to be within a reasonable time.
The Store undertakes to always follow the recommendations of the National Board for Consumer Disputes (ARN). For more information, see www.arn.se.
Personal Data and Privacy
To shop with us, you must register as a customer. The customer's personal data is handled in accordance with current regulations in the Personal Data Act (PUL). The customer only needs to provide their social security number in connection with invoice purchases. The data is not disclosed to third parties. In accordance with the Distance Contracts Act, customers who shop with us at the Store must be over 18 years old. If a customer shops in another person's name or uses another person's social security number without their consent, and this causes financial or other damage to the Store, the customer will be reported to the police.
Other
In the event of a sell-out of an item or a miscalculation of the number of stock items, the Store has the right to cancel the purchase and refund any payments made by the customer. A dialogue will be held with the customer on how best to resolve this, as the customer has the option to choose another item instead of receiving a refund.
Force Majeure
Events such as war, natural disaster, industrial disputes in the labor market, government decisions, non-delivery from subcontractors, increased costs, and similar events beyond our control, which could not have been foreseen, shall be attributed to force majeure, meaning that the Store is released from its obligations to fulfill entered agreements.
Dice Guarantee
If you happen to buy an unlucky die (Cursed Dice) from us, we have a unique guarantee. Come to our store and roll your die at the counter. If it rolls a 1 (on a D20 or D6), the guarantee applies, and you can exchange your die for a new one with the corresponding number of sides from our dice chest. If we don't have one with the same number of sides, you can take one that is closest. There is, of course, a risk that the unlucky die doesn't roll a 1 when it needs to, but do not despair; bring it next time you come in and give the die another chance to prove itself. We will also sell these for a cheaper price in the future if you want to give your GM/player a new die...
